Refund policy

Smart Living Co. Return & Refund Policy

At Smart Living Co., we want you to love your purchase. If something isn't right, we are here to help make it right as quickly as possible. Please read our policy below to see how we handle returns, replacements, and refunds.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, Smart Living Co. will issue a replacement or a full refund at no extra cost to you.

To help our team process this quickly, please contact us within 30 days of delivery at support@smartlivingco.online with:

  1. Your Order Number.

  2. A brief description of the issue.

  3. A clear photo or a short video showing the damage, defect, or the incorrect item received.

Note: You do not need to ship damaged or defective items back to us. Once our team verifies the photo or video evidence, we will immediately process your refund or ship out a brand-new replacement.

2. "Change of Mind" Returns & Exchanges

We want you to be completely satisfied with your purchase. If you change your mind, you can return your item within 30 days of delivery, provided it meets the following conditions:

  • The item must be unused, unwashed, and in its original, undamaged packaging.

  • Items that have been opened, used, or are missing their original packaging are not eligible for a return.

How to Initiate a Return:

  1. Contact us at support@smartlivingco.online with your Order Number and the reason for your return.

  2. We will provide you with a Smart Living Co. local return mailing address. (Please do not mail items back to the address on your shipping label, as our fulfillment hubs cannot accept direct customer returns without a return authorization).

  3. You will be responsible for covering the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  4. Once we receive and inspect your returned item, we will process your refund directly to your original payment method.

3. Shipping & Delivery Issues

  • Lost Packages: If your tracking information shows that your package has not updated for more than 15 business days, please reach out to us. Smart Living Co. will investigate the shipment and, if deemed lost, we will send a free replacement or issue a full refund.

  • Incorrect Address: Please double-check your shipping address during checkout. Smart Living Co. cannot issue refunds or free replacements if a package is undeliverable due to an incorrect address provided at checkout.

4. Refund Processing Time

Once a refund is approved by Smart Living Co., it will be automatically applied to your original method of payment. Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.

Have questions? Our customer experience team is here to help! Reach out to us anytime at support@smartlivingco.online.